Candles

Please read the item listing description prior to placing your order for shipping time frame. Shipping times are depending on if they are in-stock or pre-order items. 

Please allow 1-3 business days for in-stock items to be fulfilled. 

We do not offering overnight shipping. Once the package has shipped, Kate Willow has no control over any shipping delays. Kate Willow is NOT responsible for any packages that are lost or damaged by the carrier. Kate Willow is NOT responsible for any wrong addresses that are submitted. If your item is returned to me because of wrong address, the customer is responsible for the shipping charges for the order to be sent out again. 

Return/Refund policy

Returns and Exchanges:

We are a STORE CREDIT only boutique, there will be no refunds to original payments or exchanges. All refunds will be given in the form of a Kate Willow E-Gift card to the e-mail you used at checkout, to use on a future order or to re-place your order with the correct size on the item you returned. If the item is sold out, don’t worry there will be more cute items to come!! 

RETURNS:

• You have 7 days from the time you receive the item(s) to return them. 
• Return Shipping is the customers responsibility. All shipping and handling charges are non-refundable. 
• We recommend using a trackable shipping service, we cannot guarantee we will receive your return item. Please keep your receipt incase it is lost.
• Please include your name or order number in the package. Please note that we cannot accept returns without your name, invoice, or order confirmation.
• Conditions: items must be in their original unworn and unwashed condition with tags attached. If items smell like perfume, smoke, have deodorant marks, or any other stains/damage your items will NOT be refunded.  
  
• Please allow 3-5 business days for returns to be processed.

FINAL SALE ITMES:

• All Pre-orders items are FINALE SALE and non-refundable.
• All SALE items are FINAL SALE and non-refundable.
• All Jewelry, Bralettes, Hats, Socks, Swimsuits, and Bodysuits are FINAL SLAE and non-refundable due to sanitary reasons.

REFUNDS:

• Coupon codes cannot be applied to past purchases.

DAMAGES:

Please inspect all items upon arrival, if an item is damaged please contact customer service at katewillowcustomercare@gmail.com within 24hrs of receiving your item(s). We do require photo proof of the damage. 

PRE-ORDERS:

Pre-orders are non-refundable(unless they arrive to you damaged). Please make sure to read the shipping time frame when placing your order. Pre-orders are items I do NOT have on hand, all projected shipping times are stated on the item listing.

RETURNS WITH INSTALLMENT PLANS:

If your original form of payment is made using a installment plan such as Sezzle, Shop Pay, or any other form of installment plan, you are required to pay off the balance even when you return the item(s). 

ADDITONAL INFORMATION:

Kate Willow LLC reserves the right to adjust credit for return policy violations. For any other questions please e-mail katewillowcustomercare@gmail.com